Privacy Policy

Probha Aurora is a Bangladeshi organization that produces eco-friendly products, and one of its most popular products is “Sabuj Sathi" – The Eco-Friendly Center. The organization has a separate trademark for Sabuj Sathi, {with Provisional Tracking Number: 91119179 (6)}. Apart from Probha Aurora's institutional Facebook page, a separate Facebook page has been opened for Sabuj Sathi for the smooth running of the activities of Sabuj Sathi. Besides, Sabuj Sathi has a separate website apart from Probha Aurora's website. Sabuj Sathi’s products can be collected from anywhere in the country through various online platforms like Daraz, Foodpanda, EkShop (A2i) too. 

Probha Aurora is an institutional member of BASIS, e-CAB and Commonwealth of Independent States - Bangladesh Chamber of Commerce & Industry (CIS-BCCI). Not only this, Probha Aurora is institutionally playing an active role as an active member of BASIS and E-CAB Digital E-Commerce’s Standing Committee.

A few words about the privacy policy

One of the key priderites of Sabuj Sathi’s products is the customer privacy. Probha Aurora ensures the privacy of its customers' information through various reliable means, such as data protection and record-keeping. This policy details how we use information collected by the organization through any reliable means (ie: retention, records, etc.), and use the information only for the purpose for which it was collected. If you still have any questions or require any information regarding this, you are requested to contact us directly. Please note that this Privacy Policy shall only apply to our online or any digital media activities.

Consent

By displaying, reviewing, perceiving, researching, purchasing, etc. Prabha Arora's products using any online and digital medium (as mentioned in the Terms and Conditions), you/you shall be deemed to agree to our Privacy Policy and all other terms and conditions.

Information we collect

• Contact information of customers/users/clients for future communication or contact (such as name, address, email, mobile number, etc.)
• Information related to the quality of products and services offered may also be collected.
• Besides, in any research work conducted jointly with any reputed domestic and international organization or any government organization or with any recognized alliance or association (especially considering the aspects of climate change and environmental protection) by creating separate forms and formats and protecting the necessary information may be collected and that information may be used, published and disseminated, with the name and identity or keeping the name and identity confidential,  only for the purpose of that research. According to the type of research, it will be determined whether the name and identity will be kept or kept confidential - depending on the research method, it may be subject to change;
• Information will be voluntarily provided by the customers or users of Sabuj Sathi's products. In this case, the responsibility for providing information will be entirely on the customer or user, and if there is any kind of inconsistency in the information provided, the customer or user will be solely responsible. However, if information is collected directly from Sabuj Sathi's products through online or digital media, such as video or audio, and inconsistencies are found during compilation of the collected information, then the responsibility for such inconsistencies will fall on Sabuj Sathi.

Use of Information:

The information we collect is used or is committed to be used in the following areas:

• Improving the quality of products;
• Providing information about new products or products based on customer preferences at different times;
• Making digital and online media more user-friendly for everyone;
• Encouraging and motivating everyone to use environmentally friendly products;
• Providing necessary assistance to promote environmentally friendly behavior;
• Evaluating the relationship between products and climate change impacts and raising public awareness accordingly;
• Contributing to ensure everyone's good health;
• Enhancing the features and importance of the initiative;
• Investigating on any fraudulent or such significant events and taking effective measures to prevent them.

Cookies

Information related to cookies have been provided in the Terms and Conditions section. It will only be applicable for one of Probha Aurora 's top products, Sabuj Sathi.

Product-related privacy policy

Probha Aurora has a contract with each of the direct producers/manufacturers of each of the products of Sabuj Sathi individually. Proper arrangements and management have been made by Sabuj Sathi to display and provide product-related information, including general information (such as product name, size, country of origin, available quantity, ingredients, color, shape, manufacturing materials, expiry date, differences between models for applicable fields, prices, delivery charges and timelines, etc.) in an appropriate manner. This is to ensure that customers/users/consumers can easily find a complete description of the product or service, allowing them to identify it accurately.

To ensure clarity, information such as product photos, videos, color, shape, measurement, weight, materials, etc. should be provided for product listings. For service listings, information such as type of service, delivery method, measurement criteria (if applicable) should be provided. This will allow customers/users to understand and make informed decisions about purchasing or using the product/service.

Right to information security

From the end of Probha Aurora's product Sabuj Sathi, we want to ensure that every user/customer has the following rights to obtain:

• Right to Access and Control: The customer/user has the right to request a copy of their personal information and the establishment may charge a small fee for this.
• Personal Information: If it is necessary to collect any personal information during the buying/selling process, the establishment must inform the customer what information will be collected, where it will be stored, how it will be used in the future, and what processes will be used to process the information, and obtain the customer's prior consent. In addition, the establishment must provide a checkbox or consent mechanism on the website for the customer to confirm that they have read the terms and conditions regarding the collection of personal information. Personal information collected will never be sold by the establishment.
• Deletion: Information of a specific customer/user can be deleted upon a written request.
• Right to Modification: If any information is perceived as incorrect or mistakenly entered, there is the right to request modification. The customer/user has the right to request completion of any incomplete information as well.
• Right to Restrict Processing: The customer/user has the right to request restriction of processing of personal information.
• The right to object to processing - The customer/user/consumer has the right to object to the processing of their provided personal information.
• The right to data portability - The customer/user/consumer has the right to request that any data collected about them be transferred to another organization or directly to them.
• Information of children and adolescents - When using information of any child or adolescent under the age of majority in Bangladesh, written consent of the parent/guardian must be obtained. It is also the right of the child/adolescent to not have any information disclosed that may compromise their rights and dignity.
• Use of information related to women, disabled individuals, indigenous communities or any other minority group - In the use of information related to women, disabled individuals, or any minority group, the organization should ensure awareness from their end so that their rights are not violated. Instead, the organization should provide encouragement and inspirational information for their betterment.
• Mandates: The customer/user should not be forced directly or indirectly to purchase any product or service.

Environment-related information: In compliance with the laws and policies related to environmental and climate change issues of the country, and international policies and laws - supported by Bangladesh, information can be collected or disseminated and published by Sabuj Sathi. However, if the information is deemed damaging or potentially harmful to the environment or climate change mitigation efforts, the organization should exercise caution when collecting or disseminating the information. In other words, if a product is deemed harmful to human or animal health or poses a risk to the environment, or if it poses a risk to children's health, the organization should never upload, display, or sell such products on their "Sabuj Sathi" portal/page/website.