Term and Conditions

Introduction

One of Probha Aurora's products is 'Sabuj Sathi' - Eco Friendly Center. A separate trademark has also been applied for in the name of Sabuj Sathi {with Provisional Tracking Number: 91119179 (6)}. Apart from official Facebook page (https://web.facebook.com/probhaaurora) of Sabuj Sathi, a separate Facebook page for Sabuj Sathi (https://www.facebook.com/profile.php?id=100078395427815) is open. Apart from Probha Aurora's website (www.probhaaurora.com), Sabuj Sathi has a separate website (www.sabujsathi.center). Besides, through the platform of Daraz, Foodpanda, EkShop (A2i), anyone can collect Sabuj Sathi products from anywhere in the country. Probha Aurora is an institutional member of BASIS, e-CAB and Commonwealth of Independent States - Bangladesh Chamber of Commerce & Industry (CIS-BCCI). Not only this, Probha Aurora is institutionally playing an active role as an active member of BASIS and E-CAB Digital E-Commerce Standing Committee. Naturally, these terms and conditions have been prepared in compliance with the Trade Marks Act, Safe Food Act and other relevant laws and guidelines as well as specifically following the Digital Commerce Governance Guidelines 2021.

Sabuj Sathi works only with eco-friendly products. As a result, the following terms and conditions will be applicable in the purchase and use of various eco-friendly products of Sabuj Sathi, one of Probha Aurora's products. These terms and conditions shall be deemed applicable only for online or any digital medium operations.

Regarding brands and product collections

• One of Probha Aurora’s main products, Sabuj Sathi’s all activities are currently being operated from the Physical Center (located at 22/15, Khilji Road, Mohammadpur, Dhaka.)  Another center is going to start its operations soon in the Sadar Upazila of Satkhira district in the southern region of the country. Moreover, there are plans to establish centers in the other regions of the country as well, in the distant future. In addition, purchasing/collecting Sabuj Sathi's products is also possible through Probha Aurora’s website (www.probhaaurora.com), Sabuj Sathi’s website (www.sabujsathi.center), as well as through the websites of authorized partners (such as Daraz, Foodpanda, EkShop) that have formal agreements with Probha Aurora and Sabuj Sathi.
• Besides, anyone from anywhere in the country can order products through the official Facebook page of Probha Aurora (https://web.facebook.com/probhaaurora) and Sabuj Sathi (https://web.facebook.com/profile.php?id=100078395427815);
• In addition, anyone can directly call Sabuj Sathi's official number (Mobile: 01316710704) to order products;
• Export operations will also be initiated by Probha Aurora. For this purpose, necessary steps, including obtaining licenses, have been taken by the organization. Once these processes are completed successfully, certain products can be ordered from other countries and be collected from outside the country as well.

Product Type:

All products of Probha Aurora are and will be environment friendly. Among the various eco-friendly products currently available items are: bamboo and cane products, clay products, handicraft products, traditional industrial products of different regions of the country (e.g.: terracotta, shataranji etc.), jute products, wooden products, indoor tubs and plants, various books on environment and climate change written by renowned authors, glass and ceramic items etc. Besides, safe food items are also going to be added to this list in the near future. 

The company is always striving to improve the quality of the products by making them useful to people through research. It is pertinent to mention that utmost importance is given in sourcing of Probha Aurora's product- Sabuj Sathi’s items - from climate change vulnerable areas. In this regard, Probha Aurora has already managed to create a strong position as a trusted platform for small entrepreneurs as well. Besides, the company is constantly trying to create unique products through new research. It is pertinent to mention that agreements have already been concluded with various reputed universities including Center for Climate Change and Environmental Research (C3ER), BRAC University, Bangladesh University of Health Sciences to provide cooperation in the necessary research work in all these fields.

Collecting/Buying/Purchasing Products Using Website or Facebook Page:

• We always want you to have a great experience using our pages, portals and sites. For such, customers must learn and understand about the site or page properly before accessing it;
• In this case, we request you to read the privacy policy carefully;

Cookies

As we all know, tracking cookies are cookies that are set on the user's web browser by the website they are on or by a third party. These cookies track the user's online behavior i.e. collect their data, such as clicks, purchase preferences, device specifications, location and search history. As a result, such cookies may naturally be used when purchasing Sabuj Sathi’s environmentally friendly products. Consequently, by specifically accessing the Probha Aurora or Sabuj Sathi website, you will be deemed to have agreed to the privacy policy and consented to the use of cookies. In addition, in the near future, only our authorized partners or advertising partner companies will be able to use cookies on our website. However, if Sabuj Sathi's or Probha Aurora's website has special software or cookies, the customer must be notified in advance;

Intellectual Property Rights and Legal Restrictions

• Intellectual property protection rules will be properly followed by the organization;
• Sabuj Sathi products, one of Probha Aurora's products will be sold only under Sabuj Sathi brand and not under any other brand. That is why the company is and will produce its own products in the field. In addition, it has been agreed separately that the eco-friendly products are being and will be procured from the direct producers and will be promoted and sold only under Sabuj Sathi's brand and the same rules will be followed if new products are included in the future;
• In the case of third-party trademarks, Probha Aurora is always conscious about not including any product or service in the list of Probha Aurora’s product- Sabuj Sathi, that has a trademark. If such a thing is done, according to trademark law, the designated product can be considered as a counterfeit product. Probha Aurora establishes the trade mark of its Sabuj Sathi products in a legitimate way and is always vigilant in creating and selling its own products in accordance with its own values;
• Probha Aurora’s Product- Sabuj Sathi’s products can be collected/purchased from above mentioned mediums (website, Facebook or website of partner company), the intellectual property rights of which will be reserved in the name of Sabuj Sathi- a product of Probha Aurora;
• Anyone who collects images from the above-mentioned website or Facebook page may not modify, partially modify, modify, or re-edit products or product images, publish or promote and sell them;
• If for any reason the use or disclosure and publication of the image or product is necessary, it may be done subject to written permission from Sabuj Sathi or Probha Aurora;
• If any other person or organization expresses any comment / opinion about the product on the website and Facebook pages, it will be considered as his/her personal opinion or that organization's opinion. If the comment is defamatory, offensive, indecent, infringing on privacy or showing disrespect for the law or disobeying the law, then it will be the sole responsibility of the person or the organization. In no way shall Probha Aurora's product synthesized with Sabuj Sathi be held responsible for this. Provided that no such comments shall be used to solicit or promote any business or custom or commercial activity or illegal activity;
• However, any comments (audio, video, written or in any other reliable format) provided by individuals or organizations may be used, disseminated and published by Probha Aurora's Product Sabuj Sathi in any media as required. In this case, the commenter (individual or organization) is also granting the right to use and edit the comment or opinion, i.e. a non-exclusive license in any form, format or media;
• Probha Aurora's product- Sabuj Sathi's products will always operate in compliance with the laws of the country. For example: In keeping with the law, Sabuj Sathi themselves have banned and discouraged the use of single-use plastics, polythene materials;
• Any medium (website, Facebook page or any other digital medium) in which Sabuj Sathi's products are displayed, the organization will have the power to formally monitor and scrutinize all opinions or comments through all means available. Probha Aurora's Product Sabuj Sathi will also naturally reserve the right to delete any comment / opinion which may be deemed inappropriate, offensive or in violation of the terms and conditions;
• In all cases where there is an obligation to obtain a certificate from a quality control authority, the quality control certificate should be mentioned in the product description and promoted and displayed;

Regarding buying and selling

• Quality and accuracy of products displayed in the sale and supply of products will be ensured from Probha Aurora's product - Sabuj Sathi’s end;
• The seller shall not charge more than the declared price of the goods or services declared in the marketplace;
• Expired products or merchandise will not be sold or supplied;
• Products displayed for sale will be under the control of Sabuj Sathi. The details/ advertisements/ notifications will mention the quantity in stock and the stock of the product will be updated as each sale process is completed. If not in stock, the words out of stock or out of stock shall be clearly displayed next to the product; In the case of commodities and foodstuffs or non-quantifiable goods or services, the word Available for Delivery shall be written instead of stock quantity;
• Seller of Sabuj Sathi shall only be liable for material breach of the Product Description and shall be liable to compensate the Customer;
• If the buyer/user/customer/consumer finds any deficiency or inconsistency anywhere in the product or service, then we request you to first inform us i.e. one of the products of Probha Aurora Sabuj Sathi via the prescribed email, Facebook, SMS, phone number or any other reliable means;
• We request you to read the refund policy carefully to avoid any financial loss and to claim compensation;
• Please save all packaging materials and damaged products before making a claim;
• Probha Aurora's Product Sabuj Sathi will not be responsible for any duty applicable to your order. It is the customer's sole responsibility to pay all fees imposed during or after shipping (duties, taxes, etc.). Charges must include VAT which will be borne by the customer;
• Discounts of any kind announced will be implemented immediately upon sale. The cash back offer will also be activated within 72 hours of payment;

Refund and Product Return:

Please refer to the Returns and Refunds Policy section.

After-sales service:

Please refer to the Returns and Refunds Policy section.

Delivery Time:

• Within 48 hours of full payment of the goods displayed for sale, the goods or goods will be handed over to the deliveryman or delivery agency and the buyer / user /customer / consumer will be informed by telephone, email or SMS. In this case the delivery company or the marketplace tracking system will also be used in the case of Sabuj Sathi, one of Probha Aurora's products;
• If the full price of the product has been paid, Probha Aurora Product- Sabuj Sathi is committed to delivered the product within a maximum of 05 (five) days after receiving the order - if the buyer and seller are in the same city; If the buyer and the seller are located in another city or village, the goods will be delivered within a maximum of ten (10) days;
• Products displayed for advance payment must be in the 'Ready to Ship' category within the country and under the exclusive control of Sabuj Sathi. For products that do not have the option to be handed over to the delivery person-buyer or user or customer within 48 hours after full payment, no more than 10% of the product price will be taken as advance payment. However, through Bangladesh Bank-approved escrow services, it may be possible to receive up to 100% advance payment.
• In the case of international shipping, if the full price of the product has been paid, we commit to processing and delivering the product within a minimum of 10 (ten) days after receiving the order. In case any country has a special shipping policy, the delivery period will be determined in written consultation with the client;
• If Sabuj Sathi is ever stocked with essential items then the delivery time for those items will be shorter and the customer will be informed of this at the time of purchase order;
• Several reputed delivery companies have already signed agreements with Sabuj Sathi, one of Probha Aurora's products, for on-time delivery and security of goods. Even if any other delivery company / delivery person is added in future even in that case it will never be done without agreement. In this case, there are also plans to take insurance institutionally in the future;

Delivery/Shipping Policy

• Description: Any offer, discount, free delivery or any other benefit shall be clearly mentioned in the product description;
• Delivery Charges: Organizationally we strive to avoid paying extra charges to the buyer/user/customer. in this case, the buyer/user/customer must be informed before the purchase order is confirmed or before the invoice is issued to ensure transparency. A printed bill shall be issued at the time of delivery of the goods specifying the VAT and income tax (if any) payable or paid;
• Shipping Fees: Shipping rates may vary depending on buyer's distance, product type, quantity and weight. These charges will be communicated to the Customer by any means written or verbally (i.e.: via email or SMS or app or telephone). The customer shall pay the shipping fee before or at the time of receipt of the goods by means prescribed by the establishment (directly or using the app or digital gateway or any other reliable means);
• Shipping Confirmation and Tracking Number: Once the order is confirmed, the order provider will receive a shipment confirmation email/SMS and may also have a tracking number with it for future reference. The tracking number will be necessary to resolve any shipping-related issues. As such, it is necessary to keep the tracking number saved. Each order will be confirmed by the tracking number. In the case of multiple orders, packaging will be confirmed according to the size, quantity, weight, etc. of the product and delivered. If there is a time difference in the order time of more than two hours, delivery may be at different times;
• International Shipping Policy: In case of international shipping (shipping to locations outside Bangladesh) standard shipping charges will apply. The customer can choose the convenient shipping method and fee for his/her country of residence. An opportunity to confirm this selection with the customer will be provided after confirmation of Probha Aurora's product by Sabuj Sathi through reliable means (i.e.: email or telephone). International shipping may require prepayment of shipping fees. Please refer to our Returns and Refunds Policy in case of any loss or damage;

Institutional Commitment:

Sabuj Sathi will operate and expand its operations by following rules and policies. In this case, certain promises will always be fulfilled on behalf of the organization. They are:

• Profits from Sabuj Sathi initiative will be used to manage and sustain environmental protection and climate change initiatives;No multilevel marketing activities will be conducted by Sabuj Sathi, one of Probha Aurora's products;
• Unique Business Identification Number (UBID) will be displayed at all necessary places (website, portal, Facebook etc.) and organization policies will also be pinned on Facebook pages - so that it is easily visible to everyone;
• Eco-friendly products and related entrepreneurs will always be encouraged in various ways;
• Initiatives will be taken to preserve all business information in an institutional manner for at least six years;
• All officials holding institutional responsibilities related to digital commerce management shall be well informed/informed about digital commerce guidelines;
• No gambling or lotteries shall ever be organized institutionally;
• No intoxicants of any kind shall be displayed or sold in the institution. All employees working at Probha Aurora and Sabuj Sathi must be non-smokers and abstain from the use of tobacco and harmful intoxicants;

Complaints and remedies

• Appropriate action will be taken by Sabuj Sathi, one of Probha Aurora's products, for complaints regarding products and services. Phone number, email or other means of communication are clearly mentioned in the app or platform required to receive complaints. Apart from this, there is a compliance officer in the Sabuj Sathi team, who coordinates with other organizations including the Consumer Rights Protection Department and is doing all the work in a standardized way;
• After recording the complaint of the buyer / user / customer / consumer regarding the provision of any product or service i.e. within 72 hours of receipt of the complaint, action will be taken by Sabuj Sathi to resolve the same and for this the buyer / user / customer / consumer will be informed by phone, email or SMS. will be given;
• The website, app or platform will have the facility to provide ratings and opinions of the buyer/user/customer/consumer or anyone else regarding the product or service. So that in future buyers/users/customers/consumers can make purchase decisions by looking at the opinions or reviews of others about the product. In this case, no one from Probha Aurora or Sabuj Sathi team will participate in the review or rating. No reviews will be deleted.