RETURN AND REFUND POLICY

Probha Aurora is a Bangladeshi organization that produces eco-friendly products, and one of its most popular products is “Sabuj Sathi" – The Eco-Friendly Center. The organization has a separate trademark for Sabuj Sathi, {with Provisional Tracking Number: 91119179 (6)}. Apart from Probha Aurora's institutional Facebook page, a separate Facebook page has been opened for Sabuj Sathi for the smooth running of the activities of Sabuj Sathi. Besides, Sabuj Sathi has a separate website apart from Probha Aurora's website. Sabuj Sathi’s products can be collected from anywhere in the country through various online platforms like Daraz, Foodpanda, EkShop (A2i) too. Probha Aurora is an institutional member of BASIS, e-CAB and Commonwealth of Independent States - Bangladesh Chamber of Commerce & Industry (CIS-BCCI). Not only this, Probha Aurora is institutionally playing an active role as an active member of BASIS and E-CAB Digital E-Commerce’s Standing Committee.

When buying or collecting the product "Sabuj Sathi" by Probha Aurora, we always strive to provide the customer with a good and pleasant experience that lasts for a long time. However, sometimes unforeseen incidents may occur, and we will make every effort to address and resolve them properly. Therefore, the RETURN AND REFUND POLICY has been created, which will provide information related to handling refunds, price adjustments, and financial settlements according to the policy. We are committed to ensuring the maximum satisfaction of the customer, user, or consumer under this policy. If the customer, user, consumer, or beneficiary is dissatisfied for any reason, we will request that they submit a written complaint directly or through any other reliable means.

Product return policy:

• Products can be returned within a maximum of 14 (fourteen) days from the day of purchase;
• The product must be unused and in the same condition that you received it in;
• The original packaging of the product must be retained;
• The purchase/delivery receipt or proof must be kept.

In this context, it is particularly emphasized that:

• In the case of perishable/food items, please check the product before accepting delivery and only accept it after confirming with the delivery person;
• Similarly, for fragile products (glass, ceramics, pottery, etc.), please check the product before accepting delivery and only accept it after confirming with the delivery person;
• If the recipient is not present at the address they provided and the parcel is returned or the delivery cannot be managed without any prior arrangement or management, then the delivery agent will deliver at a convenient time. However, in this type of situation, if the product is lost or damaged or quality is dropped due to multiple movements or for any other reason, the seller will not be responsible.

Refund Policy:

• After the full payment is made, if it is not possible to supply the demanded goods due to any Force Majeure reasons beyond human control, the customer will be informed within 48 hours via phone, SMS, email, or other means. In this case, the full amount will be refunded within the next 72 hours, and the customer will not be obliged to purchase any other product.
• When the returned product reaches Sabuj Sathi, we will ensure that the product is thoroughly checked to ensure that we have received the returned product in good condition. Detailed information regarding the refund amount will be communicated to the customer within 3-7 working days.
• If the delivery is not made due to any reasons beyond human control and the product is returned after waiting for 1-3 days, the customer will be entitled to a refund.
• If a perishable product is returned due to non-delivery on time, then the customer/user/consumer will be entitled to a refund. In this case, they will bear the shipping charge.
• If the returns of the customers are approved considering all the above-mentioned issues with importance, the authority will send a refund through any reliable medium (cash, card, bKash, etc.) or an approved digital wallet by Bangladesh Bank.
• If the customer/user pays in advance through any means (debit, credit card, bank transfer, mobile banking, etc.) and fails to receive the product within the specified time due to any reason, the full amount paid by the customer must be refunded within a maximum of 10 days (excluding the time used by the payment provider). The refund must be made through the same medium used by the customer (debit card, credit card, bank transfer, mobile financial services, etc.). If there are any charges, Probha Aurora’s product, Sabuj Sathi, will bear them. In addition, the customer/user will be informed about the payment through a reliable medium such as email, SMS, mobile or other means. In this case, no additional money will be charged beyond the paid price by the customer/user. However, if the customer/user fails to receive the product or service in a timely manner, the time limit will be relaxed;
• If the quality and durability of the product are mentioned in terms of the warranty, but if the customer/user does not receive the stated quality, usefulness, or durability, then the seller will arrange for a refund, compensation, or repair.

Shipping:

• If a product is returned due to any misunderstanding or wrong order, the customer/user/consumer will be responsible for paying the shipping cost of the returned product. In the first instance, shipping costs are not refundable.
• If the customer/user/consumer receives a refund, the return shipping cost may be deducted.

Note:

• No payment will be accepted for out of stock or unavailable items;

Contact Us

If you have any further questions about our return and refund policy, please email us at info.sabujsathi@gmail.com or call us at +8801316710704 for more information.